House of Wolfgang — Terms of Service

1. Agreement and contact

These terms govern purchases and use of houseofwolfgang.com. The seller is MARIO J MINAYA GIDONI, a sole proprietor in Florida, United States, trading as House of Wolfgang (no separate registered DBA is claimed here). Contact: keeperofwolfgang@gmail.com. Our Refund Policy, Shipping Policy, and Privacy Policy also apply to their respective subjects. Mandatory consumer law overrides any conflicting provision.

Formal legal notices may be sent to the support email above. A public postal address for returns or notices will be provided when required and when a non-residential business mailing address is designated; a home street address is not published on this site.

You must have legal capacity to contract, or purchase through a parent or legal guardian. By placing an order, you agree to the terms presented before purchase.

2. Orders, prices, and products

Our products are made to order through Printful and other print-on-demand partners we use. Check size guides and selected options carefully. Screens and mockups may show minor color differences; this does not excuse defects or material nonconformity. Prices and availability may change for future orders. Checkout shows applicable shipping and collected taxes; other import charges are described in our Shipping Policy.

An order acknowledgment confirms receipt, not acceptance. We accept your order when we confirm it for fulfillment. We may decline or cancel an order for genuine pricing or listing errors, unavailability, suspected fraud, legal restrictions, or a material violation of these terms, subject to law. We notify you and refund charges for items we cancel or cannot supply. We do not increase the agreed price or substitute products without your consent. Use only payment methods you are authorized to use.

Customer cancellation requests and product remedies follow our Refund Policy, including its destination-specific statutory withdrawal table. Outside applicable statutory withdrawal rights, you may cancel free of charge by emailing us as soon as possible: if your order has not yet gone into production, we cancel it and refund you in full. Once production has started, the item is made to order and voluntary cancellation is no longer available.

Our ordinary catalogue artwork, sizes, and colours are not personalised to an individual buyer. Printing to order does not by itself exempt these goods from mandatory withdrawal rights. We do not claim the EU Consumer Rights Directive Article 16(c), UK Consumer Contracts Regulations regulation 28(1)(b), or similar bespoke-goods exceptions for these generic catalogue products. Valid statutory withdrawal can apply after production begins and after dispatch. Supplier refusal or costs do not remove our legal obligations.

Applicable mandatory country rights override the voluntary before-production cancellation rule, any no-change-of-mind rule, and any contrary checkout or automated-assistant summary. No production, processing, or restocking deduction is made from a mandatory withdrawal refund or valid statutory defect remedy, except a deduction specifically allowed by applicable law (for example, qualifying diminished value). For voluntary cancellations or customer-caused returns, we retain only lawful, pre-disclosed, documented, nonrecoverable costs, without double recovery. Statutory defect rights are not limited to transit damage or print errors, a 30-day claim deadline, or photos at opening.

Delivery estimates and delay rights follow our Shipping Policy.

3. Intellectual property

House of Wolfgang or its licensors own the original store designs, artwork, branding, text, and other protected content. Buying a physical item does not license copying its artwork, manufacturing reproductions, selling digital files, or implying our endorsement. We do not claim ownership of public-domain music or material, third-party rights, or legally unprotectable elements. Lawful resale, fair use, and other statutory exceptions remain unaffected.

4. Conduct and submissions

Do not commit fraud, infringe rights, harass others, submit malware, seek unauthorized access, scrape private customer information, or interfere with the store. We may restrict access for material violations, subject to law and existing order obligations.

Submit only content you may lawfully share. You give us a limited license to use order information and claim photos to fulfill orders, provide support, and resolve claims in accordance with our Privacy Policy. Private claim photos will not be used in marketing without separate permission.

5. Disclaimers

To the extent lawful, the website is provided “as is” and “as available”; uninterrupted or error-free operation is not guaranteed. We disclaim implied warranties only where legally permitted. We do not disclaim mandatory warranties, promised product characteristics, or legally required remedies. Events outside our reasonable control may cause delays but do not remove statutory notice, cancellation, or refund duties.

6. Liability limits

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive losses, including lost profits, arising from the site or an order. Aggregate liability for a claim is limited to the amount paid for the order giving rise to it, or US$100 for a claim unrelated to an order.

These exclusions and caps do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, mandatory product liability, legally required refunds or remedies, or any liability that cannot lawfully be limited. Where restrictions are prohibited, they apply only to the extent allowed.

7. Indemnity

To the extent lawful, you agree to cover reasonable third-party claims, losses, and legal costs caused by your unlawful conduct, infringement through submitted content, or material breach of these terms. This does not cover our negligence, wrongdoing, or breach. We will give prompt notice and reasonable cooperation and will not agree to a settlement imposing obligations on you without your reasonable consent.

8. Governing law and disputes

Subject to mandatory conflict-of-law and consumer protections, these terms are governed by the laws of Florida, United States, and applicable federal law. This does not deprive consumers of mandatory protections under the law of their residence. Where court proceedings are permitted, competent courts in Florida have jurisdiction only to the extent lawful; mandatory consumer venue rights remain unaffected.

Unless a separate arbitration agreement is expressly presented and validly accepted at checkout, disputes may be brought in a court of competent jurisdiction (including eligible small-claims court), subject to the governing-law rules above. Nothing here requires arbitration.

9. Updates and general provisions

Updates apply to future use and orders; the terms accepted for an order govern that order. Invalid provisions are severed where possible. Delay in enforcement does not waive rights. These terms and referenced policies form the agreement for the matters addressed without limiting nonwaivable rights.

Questions: keeperofwolfgang@gmail.com.

10. AI-assisted purchases and authorized agents

You may authorize an AI shopping assistant or another agent to place orders within the authority you actually grant. By directing an agent to submit an order, you represent that you authorized that purchase and payment method. The customer, not the assistant, is the purchaser and is responsible for authorized selections, sizes, colors, quantities, delivery details, and payment. An agent acting for another person must have their actual authority; an agent’s claim alone does not create authorization.

The same checkout-confirmed prices, order acceptance rules, Refund Policy, Shipping Policy, Privacy Policy, and mandatory rights apply to direct and agent-assisted orders. Applicable terms and charges must be presented for the customer’s valid assent where required. Agents cannot change our policies, promise extra remedies, waive statutory rights, or bind us to unsupported statements. Checkout and the policies presented for that order govern subject to law. Contact keeperofwolfgang@gmail.com about conflicting information before purchasing.

We may verify authorization, request confirmation, or decline suspected fraudulent orders. Report unauthorized orders promptly to keeperofwolfgang@gmail.com and your payment provider. This section does not make customers responsible for transactions they did not authorize, remove payment-dispute rights, or excuse our errors. Information received through agents is handled under our Privacy Policy; assistant providers may have separate privacy terms.