Shipping policy
Shipping Policy
These rules apply to orders placed on houseofwolfgang.com, including orders placed through an authorized AI shopping assistant. Our Refund Policy, Terms of Service, and Privacy Policy also apply. Mandatory consumer law overrides any conflicting provision.
1. Made to order
House of Wolfgang products are printed to order by our fulfillment partner, Printful, and by any other print-on-demand partners we use for a given item. Items are not kept in a finished-goods warehouse for immediate dispatch.
Estimated delivery time = production time + shipping time. Those times are counted in business days (Monday–Friday, excluding public holidays). The day you place the order does not count as production day one.
2. Production time
For Printful products, production usually takes 2–5 business days. Some products or partner production facilities can take up to 7 business days. A reasonable overall production estimate is therefore 2–7 business days, unless the product page or checkout shows a more specific figure for your item.
Choosing Express shipping, where it is offered, speeds transit after the item is made. It does not skip production.
3. Shipping time after production
These are estimates, not guaranteed delivery dates. Carrier, season, customs, and product type can change them. The product page and checkout show the services and any more specific estimate for your order.
| Destination | Standard shipping after production | Express shipping after production, where offered |
|---|---|---|
| United States (domestic) | About 3–4 business days | About 1–3 business days |
| Canada | About 3–5 business days (some routes longer) | If offered at checkout, the checkout estimate controls |
| United Kingdom and other international destinations offered at checkout | About 5–20 business days, depending on the route | If offered at checkout, the checkout estimate controls |
A typical in-house apparel item shipped standard within the United States often arrives about 5–9 business days after you order, or up to about 11 business days if production takes the longer end of the range. That is still an estimate.
Items in one order may ship in separate packages, each with its own tracking. This is common when an order mixes product types, such as a garment and a mug.
4. Shipping charges and destinations
Shipping charges depend on the product, quantity, destination, and service. The amount you pay is the amount shown at checkout before you complete payment. We do not promise free shipping unless checkout expressly shows free shipping for that order.
We ship only to destinations enabled for the selected product and offered at checkout. Not every product ships to every country. Our active sales market is the United States. International rates may still appear when a fulfillment-partner shipping profile covers that destination for the product. We do not promise worldwide shipping.
From mid-November through mid-January, holiday volume can add delay. Order earlier than usual if you need arrival by a specific date, and treat checkout estimates as estimates only.
5. Tracking, delays, and lost packages
We email a tracking link when your order ships. Use that tracking when it is available.
If delivery is overdue, email keeperofwolfgang@gmail.com with your order number and confirm your address. Report a suspected loss within 30 calendar days after the estimated delivery date, and as soon as the delay is clear, so we can open a carrier claim in time.
We may ask you to check with your household, building staff, neighbors, and the local carrier. For a confirmed in-transit loss on a correctly addressed shipment, we will arrange a replacement at no additional charge, or another remedy required by law. A “delivered” scan requires investigation; it does not automatically prove you received the package or waive your rights.
We will tell you about material delays and provide any legally required delay consent, cancellation, or refund options. Mandatory consumer rights for late delivery are not limited by this section.
6. Wrong addresses and unclaimed shipments
Provide a complete, deliverable address at checkout. Tell us immediately if you spot an error; we cannot guarantee a change once production or shipping has started.
If your address error, failure to collect, or refusal causes a return, you pay the actual reshipping charge before a voluntary reshipment. Any deduction from an approved refund follows our Refund Policy and applicable law. We do not charge you for our own address error or a verified carrier-error return. Contact us promptly: returned goods may need to be claimed for reshipment within a limited window after return processing.
7. Customs and taxes
Unless checkout expressly includes duties or offers Delivered Duties Paid, you are responsible for import duties, customs charges, and local taxes not collected at checkout. Customs clearance can delay delivery. We do not charge the same duty twice. Nonpayment may cause a return and actual reshipping costs, subject to law.
Florida or other US sales tax, when we are required to collect it, appears at checkout for applicable orders.
8. Cancellations and returns
You may cancel free of charge by emailing keeperofwolfgang@gmail.com as soon as possible: if your order has not yet gone into production, we cancel it and refund you in full, including shipping charged for that cancelled order. Once production has started, the item is made to order and voluntary cancellation is no longer available.
Mandatory statutory withdrawal and defect rights override this voluntary rule. See our Refund Policy.
Do not return parcels to a production partner’s facility without written instructions from us. If a return is required, we will give you the correct return address.
9. Seller and contact
Store: House of Wolfgang (https://houseofwolfgang.com), Florida, United States.
Seller: MARIO J MINAYA GIDONI, a sole proprietor in Florida, United States, trading as House of Wolfgang.
Support: keeperofwolfgang@gmail.com.
The same shipping rules apply to direct and authorized AI-assisted orders. Nothing in this policy limits mandatory consumer rights or our delivery responsibilities under applicable law.
Last updated: 10 November 2026.